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Shipping from Mizzue Took More Than A Month

Another Online Shopping Nightmare!!!! isk isk isk This time is from Mizzue.

I am a sucker when it comes to sales advertisement. Damn it! I know...this is bad habit but...being an online shopping addict, I can't resist! If you one of those avid Facebook users like me...you may notice this Mizzue FB advert video and so on. Mizzue is one of those bag famous online shopping website with good quality handbag. Their unique selling point is spacious and trendy handbag. I kind of love most their bag. My nightmare story with Mizzue started like mid July this year.

This is perfect for my travel bag.
I saw this Mizzue advert Buy 1 Free 1 on FB ads. I was like falling in love with it. I went back home and can't even sleep at all until click purchase. (Damn loser ,right ?) I reached office at 7:00am the next day and can't help it because my mind like fill with that bag. Gosh! Mental not so strong and click purchase. Further more, I did a review on Mizzue before, so not so worry about the late deliverable from them. During my review they delivered the bag to me less than a week. Very fast for the Hong Kong company. I was super impressed with their efficiency at that time. I love Mizzue bag. Good quality and beautiful design. Sincerely , think they have good products! That is why, I wanna buy from them again!




I ordered on 14th July 2017. For your information, No Typhoon Hato hit HK yet , OK! My nightmare begun on 21st July 2017. There will be slight delay due to overwhelmed order. According to their email my item only WILL ARRIVE from 7th - 14th August 2017. I am still fine with this though! Temporary Happiness alert ! 

THIS IS ONE AND ONLY EMAIL RECEIVED FROM MIZZUE
14th August 2017 has past. I inquired about my order to their online chat and the Customer Service name Nisha who replied to me my order will be arrive between 21st - 25th August 2017. Delay another week. I guess she also not sure when is the date of arrival.

The week after , I inquired to them again the same person replied me my order will be shipped out by 28th August 2017. Are you kidding me ? I read Mizzue Shipping policies in their website. The delay shouldn't be up to more than a month, though! I am fine to wait for 2 - 3 weeks but more than a month ????





Well, unfortunately recently there a disaster in HK. Since now Typhoon Hato already hit HK and many logistics will be disrupted. I am sorry for that! As a customer, we need to understand those retailers, right ? Aihhhhh! I am not sure if anybody understand how I feel right now ? They could have deliver the item earlier though if they are really prepared to do the promo. This is WHAT??? One Months plus of waiting!!! Are you freaking kidding me ?

Dear all Retailers ,

If you are really sincere in doing business, don't just pleased the Bloggers and Influencers to promote your Brands. The real customers is the common people out there. I am both! Bloggers and super power customers. I may received your products in exchange for review but at the same time if you have quality products , I will be your customer too. The real customer are the one who give you sales, right ?Why are you so slack off in the deliverables when it come to real sales conversion ? Why ?

Feeling cheated!
Cindyrina

Note to myself right now...understand them. They are hot selling Brand. You are not the only customers. Furthermore , they are currently in disaster zone area. I hope my mind will be ease and peace by being understanding.

25th August 2017 , Finally received email reply from Mizzue on my order delay complain.
Here are the reply ,

Thank you for contacting us.

We’re extremely sorry that we’re experiencing an extra delay that has affected your purchase.

Your ordered items will replenish around 1st September and will be ship out within 2 - 3 days after replenish.

Please rest assure we will arrange shipment as soon as we receive the goods.

As a gesture of appreciation for your patience, we'd like to offer you a gift card worth RM15 towards your next purchase. Just contact our Customer Services representative after your order is delivered to redeem.

For you information, the gift card is like a electronic voucher which can be used to deduct the total price of your order. Please kindly note that the gift card has no expiry date, so it can be used anytime for your next purchase.

If you wish to cancel, please kindly be informed you will be refunded via gift card.

For you information, the gift card is like a electronic voucher which can be used to deduct the total price of your order. Please kindly note that the gift card has no expiry date, so it can be used anytime for your next purchase.

Please reconfirm if you wish to proceed or cancel the order.

Please accept our sincere apology for keep you waiting and thank you for your patience.

If you have any further inquiry, you are most welcome to email or contact us again.


Obviously , I need to wait longer because of Typhoon in HK, right ??? As I expected. But the word 'replenish' really hit me! What do you mean by that ??? Gosh!!! They are not even serious on fulfilling the orders to customer when they did the promotion. RM15 gift vouchers for few hundred bucks items which you gonna wait for another ???? What ? 1 month? 2 months ??? Are you kidding me ???

If you were me what will you do???

Me????
I just requested for refund. Why would I wait like an idiot for something like... God knows... when ? They are obviously not sure when the items going to reach them too.

I have no luck to shop at Mizzue. isk isk isk...So sad! No new handbag.

Please share what is your worst online shopping experience....


Comments

  1. Did u get the refund or the item? Ive been emailing them but no response so far

    ReplyDelete
    Replies
    1. Yes dear! I received refund to my credit card after following up many times.

      Delete
  2. I emailed them but no response so far, seems like they can't be bothered. I tried to log in to my account to their website but can never log in. I wonder if they block me? What am I going to do man? I paid for the bags and there's no response. Can we complain on their FB page?

    ReplyDelete
    Replies
    1. If I were you. I will spam them using whatever channel available to reach out to them. IG comment, FB comment and so on. Just do it girl! you deserve to get back your money.

      Delete
  3. They also didnt respond to me.

    ReplyDelete

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